Terms & Conditions

2.1 Booking Requirements

To make a booking, you must:

• Be at least 18 years old (or accompanied by a legal guardian)
• Provide accurate and complete information
• Have a valid passport with at least 6 months validity beyond travel dates
• Obtain necessary visas and vaccinations
• Have travel insurance covering medical expenses and trip cancellation

2.2 Booking Confirmation

A booking is confirmed only when:

• We receive a completed booking form
• We receive the required deposit (30% of total price)
• We issue a booking confirmation email

2.3 Pricing

• All prices are in Euros (€) unless otherwise stated
• Prices are subject to change until full payment is received
• Price includes: Accommodation, transportation during tour, meals as specified, guided activities
• Price excludes: Flights to/from France, personal expenses, travel insurance, optional activities

3.1 Payment Schedule

• Deposit: 30% due at booking confirmation
• Balance: 70% due 60 days before departure
• Last-Minute Bookings: Full payment required for bookings made within 60 days of departure

3.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Bank Transfers (SWIFT/IBAN)
• PayPal
• Apple Pay/Google Pay

3.3 Late Payments

If payment is not received by the due date:

• We reserve the right to cancel the booking
• Cancellation fees will apply as per section 4
• A €50 late payment fee may be charged

4.1 Client Cancellations

Cancellation charges apply as follows:

Note: Some accommodations and services may have stricter cancellation policies.

4.2 Our Cancellations

We reserve the right to cancel a tour due to:

• Insufficient bookings (minimum 4 participants required for group tours)
• Force Majeure events
• Safety concerns

If we cancel a tour, we will offer:

• Full refund of all payments made
• Alternative tour dates (if available)
• Credit for future tours (with 20% discount)

4.3 Refund Processing

• Refunds are processed within 30 business days
• Refunds are issued to the original payment method
• Bank transfer fees may be deducted
• Currency exchange differences may apply

5.1 Client-Requested Changes

• Date changes requested more than 60 days before departure: €50 administration fee
• Date changes requested within 60 days: treated as cancellation and rebooking
• Participant name changes: €25 per change
• Tour itinerary changes: subject to availability and additional costs

5.2 Operator-Initiated Changes

We may modify itineraries due to:

• Weather conditions
• Transportation delays
• Closure of attractions
• Safety considerations

We will provide suitable alternatives of equal or higher value.

7.1 Medical Requirements

• You must be in good health to participate in tour activities
• Some tours may require medical certificates for certain activities
• We must be informed of any medical conditions that may affect participation
• You are responsible for carrying necessary medications

7.2 Travel Insurance

Comprehensive travel insurance is mandatory and must include:

• Medical expenses (minimum €100,000 coverage)
• Emergency evacuation and repatriation
• Trip cancellation and interruption
• Baggage loss and delay
• Personal liability

Proof of insurance must be provided before departure.

8.1 Our Liability

We are responsible for providing services as described in the itinerary. However, we are not liable for:

• Events beyond our reasonable control (Force Majeure)
• Personal injury or illness during the tour
• Loss or damage to personal belongings
• Changes to itineraries made for safety or operational reasons
• Acts or omissions of third-party suppliers (hotels, airlines, etc.)

8.2 Liability Limit

Our maximum liability for any claim is limited to the total price paid for the tour.

8.3 Force Majeure

We are not liable for failure to perform due to Force Majeure events including:

• Natural disasters
• War or terrorism
• Strikes or labor disputes
• Government actions
• Pandemics or health emergencies
• Transportation failures

9.1 Complaint Procedure

If you have a complaint during the tour:

1. Inform your tour guide immediately
2. Allow reasonable opportunity to resolve the issue
3. If unresolved, contact our office at +33 5 561 46 317
4. Submit written complaint within 30 days of tour completion

9.2 Governing Law

These terms are governed by French law. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Bordeaux, France.

9.3 Alternative Dispute Resolution

We participate in the EU Online Dispute Resolution platform. You can submit complaints at https://ec.europa.eu/consumers/odr.